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Manage service records
Manage Service Records

Organise records for multiple services -  telephone helplines, drop-in advice centres and more
 
Enquirer recording
Enquirer Recording

Capture key data about the enquirer, including demographic information for better reporting
 
 Multiple subjects
Multiple Subjects

Monitor the topics people are asking about
   
Enquiry details
Enquiry Details

Record a narrative of the enquirer's query
 
 
Advice given
Advice Given

Record a narrative of advice given to the  enquirer
   
Attach documents and files
Attach Documents and Files

Add any type of electronic file, including scanned paper documents, to your records.
 
 
Allocate staff
Allocate Staff

Record the staff member responsible for handling the query and log the time spent handling the query
   
Reports
Reports

Print detailed reports of each enquiry or produce management information comparing services
 

 

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