• Screenshots of common functions

• Screenshots of the advice recording module

• Screenshots of the case recording module

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Manage Service Records Organise records for multiple services -  telephone helplines, drop-in advice centres and more	Enquirer Recording Capture key data about the enquirer, including demographic information for better reporting
Multiple Subjects Monitor the topics people are asking about	Enquiry Details Record a narrative of the enquirer's query

Advice Given Record a narrative of advice given to the  enquirer

Attach Documents and Files Add any type of electronic file, including scanned paper documents, to your records.

Allocate Staff Record the staff member responsible for handling the query and log the time spent handling the query

Reports Print detailed reports of each enquiry or produce management information comparing services